Refund policy

Return and Refund Policy

Last updated: October 17, 2026

30-day return period

You may request a return within 30 days after delivery. Footwear must be unworn, unwashed and unused, in its original condition, with original tags and packaging, and accompanied by your order number or proof of purchase. Items showing wear, damage, or signs of use may not qualify for a refund.

How to request a return

Before sending anything back, email info@wearshopx.com with your order number, item, and reason. For damaged, defective, incomplete, or incorrect items, include clear photos. We will review your request and provide return authorization and instructions if approved.

Return authorization and address

Please receive written approval before mailing a return. We will provide the authorized return address after approval. Do not send returns to our business address, the address on a parcel, or another address unless we have confirmed it in writing.

Return shipping costs

Customers arrange and pay return postage for a change of mind, fit, size, color, or style preference, or incorrect order information. We do not charge a restocking fee. If an item is damaged, defective, incomplete, or incorrect because of our error, contact us before returning it so we can review an appropriate solution. Original shipping charges are generally non-refundable unless the return is due to our error or applicable law requires otherwise.

Damaged, defective, incomplete, or incorrect items

Inspect your order on arrival. Contact info@wearshopx.com within 7 days of delivery if there is a problem. Include your order number and photos of the item, issue, tags, and packaging. Keep the item and packaging until we resolve the request.

Items that cannot be returned

Items that have been worn, washed, altered, damaged, or returned without original tags or packaging are not eligible unless they arrived damaged, defective, incomplete, or incorrect. Customized or personalized items, gift cards, and items marked final sale cannot be returned except where required by law or where a covered problem occurred.

Exchanges and refunds

Contact us to request a different size, color, or style; exchange availability is not guaranteed. You may return an eligible item and place a new order. After an authorized return is received and inspected, we will email you whether the refund is approved. Approved refunds are issued to the original payment method within 5–10 business days after inspection. Your bank or payment provider may need additional time. No restocking fee will be deducted.

Nothing in this policy limits mandatory consumer rights under applicable law. For return questions, email info@wearshopx.com and include your order number.